State Farm® Insurance Agent Jerry Farnum
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patrick Kilburn jr
October 4, 2026
5
out of
5
rating by Patrick Kilburn jr
"Jerry goes out of his way to make sure his customers are happy with their insurance."
We responded:
"Thank you for your review, Patrick! We're here to help if you need anything."
rastabob72
September 16, 2026
5
out of
5
rating by rastabob72
"They answer every question with care and intelligence and make
Sure have coverage that actually need"
We responded:
"Thank you so much for taking the time to leave us a review! We're thrilled to hear that you felt well-informed and confident in your coverage. We always strive to provide thoughtful and friendly service. If there's anything else we can help you with, just let us know!"
RIC D
September 11, 2026
5
out of
5
rating by RIC D
"Great customer service, but needed to find cheaper alternatives!"
We responded:
"Ric, thank you so much for the wonderful 5-star rating! I am truly delighted to hear that you had such a positive experience with our office. Your feedback means a lot to us, and we sincerely appreciate your continued support!"
Christopher
August 17, 2026
5
out of
5
rating by Christopher
"I cold called State Farm and was pleasantly surprised with how helpful they were. They made the whole process of getting new insurance coverage a breeze! Their rates are competitive with what Insurance I had previously, thanks so much!"
We responded:
"Christopher, thank you very much for taking the time to leave us a thoughtful review! I am truly happy to hear that our dedicated team made the process of obtaining new insurance coverage easy and straightforward for you. It’s great to know that you found our rates to be competitive as well. We genuinely appreciate your support and feedback!"
sue cote
August 10, 2026
5
out of
5
rating by sue cote
"Jerry Farnum's State Farm office was the third agent I spoke to trying to secure homeowners insurance for my pending mortgage application. the first agent couldn't help me as they were out of state and recommended someone in Vermont instead. I called that agent three separate times trying to get them to put together a quote for me and it was nearly impossible to reach anyone as most of the people were out of the office and promises were made and broken. When I called Farnum, Fran Murphy answer the phone and was the most helpful person I had spoken to for any type of business in a very very long time. she was extremely efficient and professional and had me exactly what I needed within 24 hours. she also offered lots of advice on how I can modify the policy as I go along, based on potential renters etc. I highly recommend speaking with her for any of your insurance needs, she is a real gem in this day of mediocre customer service."
We responded:
"Sue, thank you for taking the time to leave us such a thoughtful review! I’m grateful you gave our office a call and that Fran was able to step in and make the process straightforward after you had such a frustrating experience elsewhere. She cares a lot about the people she works with, and I’m proud to have her on our team. I know Fran will appreciate your recognition, and our entire office appreciates you choosing us for your homeowners insurance. Please don’t hesitate to reach out if you need anything along the way!"
Roger Deyo
July 30, 2026
5
out of
5
rating by Roger Deyo
"Very nice and listen to my problem and helped me to get to understand the policy of home and car"
We responded:
"Thank you very much, Roger! I am truly happy to hear that you felt listened to and that we were able to assist you in clarifying your policies. Our goal is to ensure that everything is as clear as possible for you. Please do not hesitate to let us know if there is anything else we can help you with!"
Allan Garvin
July 29, 2026
5
out of
5
rating by Allan Garvin
"Great job State Farm! They were very responsive."
We responded:
"Allan, thank you very much for taking the time to leave us a review! I am truly happy to hear that you found our team to be responsive and attentive to your needs. If there is anything else we can assist you with or any further questions you may have, please do not hesitate to let us know. We are here to help!"
Steven Arens
July 14, 2026
5
out of
5
rating by Steven Arens
"Excellent experience. I'm saving money. All staff I dealt with was well informed and knowledgeable."
We responded:
"Hey, Steven! Thank you for taking the time to leave such a thoughtful review. It means a lot to me to know my team took great care of you and made the process a positive one. I'm so glad we could help with your motorcycle and homeowners coverage while helping you keep more money in your pocket. I truly appreciate you choosing my office and look forward to helping you for many years to come."
Taco Man
May 4, 2026
5
out of
5
rating by Taco Man
"I was looking around for quotes and I just popped in to see what they offered. Their assessment was quick and easy and I was in and out within 10 minutes!"
We responded:
"Thank you, Taco Man! I'm glad you found our assessment process quick and easy. We aim to make your experience as efficient as possible. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
BigZ
February 13, 2026
5
out of
5
rating by BigZ
"Friendly service, always quick to answer the phone and they have always gotten it right for me the first time, on-time."
We responded:
"Thank you! I'm happy to hear that you've had such a positive experience with our friendly service and prompt responses. We strive to get things right the first time and on time, so your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
David Reiss
January 13, 2026
5
out of
5
rating by David Reiss
"Jerry was friendly and personable through the entire process, very easy to work with with fantastic communication. He was able to insure a unique vehicle most companies did not want to attempt to insure. His rates were extremely competitive. Thank you"
We responded:
"Thank you very much, David! I’m truly happy to hear that Jerry made the entire process smooth and communicated effectively throughout. It’s wonderful to know that we were able to assist you in insuring your unique vehicle at such competitive rates. If you need anything else or have any further questions, please don’t hesitate to reach out!"
Steven Horsky
November 18, 2025
5
out of
5
rating by Steven Horsky
"My go to for any and all my insurance needs."
We responded:
"Thank you so much, Steven! I really appreciate the wonderful opportunity to be your go to resource for all your insurance needs. I'm genuinely excited about this partnership and want to assure you that I'm here to help you in any way I can. If there's anything else you might need or if you have any questions at all, please feel free to reach out to me anytime! "
Walter
September 5, 2025
5
out of
5
rating by Walter
"I just switched from AAA and Angie was great to work with. I was also adding a brand new upper end electric vehicle (Rivian). Angie made the process simple and stress free."
We responded:
"Thank you very much, Walter! I am truly happy to hear that Angie played a significant role in making your transition to our office a smooth and seamless experience, particularly with the addition of your new electric vehicle. We sincerely appreciate the trust you have placed in us, and please know that we are here to assist you with any questions or needs you may have as you settle in. Thank you once again for choosing us as your partner!"
Mike Grossmann
August 29, 2025
5
out of
5
rating by Mike Grossmann
"Jerry always stays in touch and makes sure everything is going smoothly. No complaints!"
We responded:
"Thank you so much, Mike! I’m truly delighted to hear that you are satisfied with both the service and the communication we provided. If you ever find yourself in need of anything at all or if you have any questions, please do not hesitate to reach out to us. We genuinely appreciate your decision to choose us for your needs!"
kyle bingham
August 9, 2025
5
out of
5
rating by kyle bingham
"Great people easy to work with always there for you!!"
We responded:
"Thank you so much, Kyle! I’m truly delighted to hear that you had a positive experience with our office. If you have any questions or require assistance at any point in the future, please don’t hesitate to reach out to us. We are always here to help and support you in any way we can!"
Kate Bouteiller
July 30, 2025
5
out of
5
rating by Kate Bouteiller
"Excellent customer service! Amazing to have a direct and human connection in an insurance agent."
We responded:
"Thank you, Kate! We appreciate the 5-star rating and your support. We're always here if you need anything!"
Daniel Moran
June 3, 2025
5
out of
5
rating by Daniel Moran
"Jerry Farnum and his staff have been excellent when providing service."
We responded:
"Thank you so much, Daniel, for taking the time to share your positive feedback! I am truly delighted to hear that you found our service to be excellent. Our entire team is wholeheartedly dedicated to delivering top-notch service, and your satisfaction is always our highest priority. We strive to ensure that every aspect of your experience meets your expectations. If you have any questions, concerns, or if you need further assistance with anything at all, please do not hesitate to reach out to us. We are here to help and are always eager to assist you in any way we can!"
Crystal S
May 13, 2025
5
out of
5
rating by Crystal S
"I’ve been with State Farm for many years & three states. Jerry Farnum, Angie, & staff are by far the best. They greet you by name when you come inside. I can be a bit of a problem child with all my questions, but Jerry takes the time to explain things & has never made me feel like a burden. The customer service at this location is just phenomenal. They feel like friends & that’s the best insurance relationship to have. Thank you, Jerry & crew, for taking care of all of our insurance needs. 10+stars"
We responded:
"Thank you so much, Crystal, for your kind words and for being a part of our State Farm family across three states! I'm delighted to hear that you feel welcomed and valued by Angie and the team. It's wonderful to know that our efforts to provide clear explanations and exceptional service have made a positive impact. We're always here to help with any questions or needs you may have. Looking forward to continuing to serve you!"
Anne Eddy
May 8, 2025
5
out of
5
rating by Anne Eddy
"I've always been impressed with both Jerry and his staff, but recently a 30 foot U-Haul truck crashed into the front of my home! Many thousands of dollars worth of damage and I had to stay at a hotel for a month - and Jerry was there to answer every phone call and email - and there was a LOT! He was wonderful! I highly recommend Jerry Farnum and State Farm."
We responded:
"Thank you for sharing this, Anne. I can only imagine how overwhelming that whole experience must’ve been—from the damage to your home to the month away in a hotel. I’m just really glad I could be there to help however I could while things were getting sorted out. You’ve always been great to work with, and hearing that you felt supported through it all means a lot to me. I know no one ever wants to deal with something like that, but when it happens, it’s important to have someone who will actually show up. If you ever need anything down the road, don’t hesitate to reach out—I’m always just a call or message away."
Glen j. Gardner
March 30, 2025
4
out of
5
rating by Glen j. Gardner
"State farm with Jerry farnum is great. Their easy to deal with. Also my insurance is manageable. I choose not to have to GPS on my car. I don't like people tracking me. I could switch companies. They have been reasonable."
We responded:
"Thanks, Glen! We appreciate your feedback and are glad you've had a positive experience with our office. We're here whenever you need us!"
Earl Small
March 22, 2025
5
out of
5
rating by Earl Small
"I have dealt with Jerry and State Farm in the past and have always had incredible service, but when I called and left a message on a Friday at 4:50, I never expected a call back. Not only did Jerry call me back to get my customers car insured before they left the dealership, he hand delivered the binder and new insurance cards. Customer service at its best. Thank you Jerry and State Farm"
We responded:
"Earl, I'm truly grateful for your kind words! It's wonderful to know that our efforts to provide exceptional service are appreciated. I'm glad I could assist with getting your customer's car insured promptly and deliver the necessary documents personally. If you ever need further assistance or have any questions, please feel free to reach out."
Betsey Kamel
March 8, 2025
5
out of
5
rating by Betsey Kamel
"I have been with Jerry Farnum And Statefarm for years. Jerry always works either me to adjust my insurance for my needs. Long time family care!!! I lost my truck in a freakish flood in Maine last Winter and Statefarm handled the whole thing for me. Made it easy and an absolute joy. I can’t say enough good things about Statefarm, Jerry and his staff."
We responded:
"Thank you, Betsey, for your wonderful feedback! I'm so happy to know that you've been with us for years and that we could assist you during the flood incident in Maine. It's great to hear that our team made the process smooth and enjoyable for you. If you ever need anything else, please don't hesitate to reach out. We're here to help!"
Carol-Lynn Knight
March 3, 2025
5
out of
5
rating by Carol-Lynn Knight
"Prompt answers to my questions."
We responded:
"Thank you so much, Carol-Lynn, for taking the time to share your wonderful feedback! It truly makes me happy to hear that you received prompt and helpful answers to all of your questions. If you happen to have any more inquiries or if you need assistance with anything in the future, please don’t hesitate to reach out. We are always here to help you and ensure that you have the best experience possible!"
Jade McClallen
February 13, 2025
5
out of
5
rating by Jade McClallen
"All the people who work in this office are knowledgeable, kind and super helpful. I never feel rushed and always appreciate the birthday cards. They are always prompt in getting me pricing and meeting exceeding purchase deadlines. The after hours service is a comforting touch."
We responded:
"Jade, thank you for your wonderful review! I'm glad to know you find our team knowledgeable, kind, and helpful. We always strive to make sure you never feel rushed and appreciate the little touches like birthday cards. Your feedback means a lot to us. If you ever need anything, we're here for you!
- Jerry Farnum - State Farm Insurance Agent, Springfield, VT"
Stuart Einhorn
November 21, 2024
5
out of
5
rating by Stuart Einhorn
"Jerry appears to have a gift in selecting his employees.
Always a pleasurable experience when asking them to make a policy change."
We responded:
"Stuart, thank you for your kind words! I'm happy to know that our team makes your policy changes a pleasant experience. We take pride in having a dedicated and skilled team. If you need any further assistance, we're always here to help.
- Jerry Farnum - State Farm Insurance Agent, Springfield, VT"